PROFESSIONAL:

By working for several big named companies I have attained a great deal of experience in technical support and customer service.

Self Employed (2013 – Current)
Web Developer
  • PopRock50.com (Radio)
  • Fiverr.com (PHP Programming)
  • Freelancer.com (Graphic Design)
APPLE, Chicago, IL (2012 – 2013)
Technical Support Agent – @Home AppleCare Advisor Frontlines of Apple’s  1-800-My-Apple (Tier 1)
  • Troubleshooting iOS and Mac OSX technical issues
  • Processed and sold orders
  • Managed iCloud, iTunes, and Apple Store accounts
  • Assisted callers in determining appropriate return, refund, or replacement options available to best suit customers
 
BEST BUY, Rockford, IL (2011)
Seasonal Customer Service Representative
  • Helped customers find, research, and order products along with providing useful information
  • Handled problem calls, responding appropriately according to given circumstances
  • Applied company policy, remembering training received to protect company interests during holiday season
 
AMAZON, Binghamton, NY (2010 – 2011)
Customer Care Professional
  • Continually trained for call handling strategies and customer service oriented skills
  • Diagnosed delivery issues with resolution
  • Following return, refund, replacement procedures detailing estimated tracking information
  • Provided courtesy credits and/or accommodations according to company policy and given situations