PROFESSIONAL:

By working for several big named companies I have attained a great deal of experience in technical support and customer service.

Self Employed (2015 – Current) Web Developer PopRock50.com NoMeatsNo.com Fiverr.com (PHP Programming) Freelancer.com (Graphic Design)

APPLE, Chicago, IL (2012 – 2015) Technical Support Agent – @Home AppleCare Advisor Frontlines of Apple’s  1-800-My-Apple (Tier 1) Troubleshooting iOS and Mac OSX technical issues Processed and sold orders Managed iCloud, iTunes, and Apple Store accounts Assisted callers in determining appropriate return, refund, or replacement options available to best suit customers

BEST BUY, Rockford, IL (2011) Seasonal Customer Service Representative Helped customers find, research, and order products along with providing useful information Handled problem calls, responding appropriately according to given circumstances Applied company policy, remembering training received to protect company interests during holiday season

AMAZON, Binghamton, NY (2010 – 2011) Customer Care Professional Continually trained for call handling strategies and customer service oriented skills Diagnosed delivery issues with resolution Following return, refund, replacement procedures detailing estimated tracking information Provided courtesy credits and/or accommodations according to company policy and given situations