PROFESSIONAL:
By working for several big named companies I have attained a great deal of experience in technical support and customer service.
Self Employed (2013 – Current)
Web Developer
- PopRock50.com (Radio)
- Fiverr.com (PHP Programming)
- Freelancer.com (Graphic Design)
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APPLE, Chicago, IL (2012 – 2013)
Technical Support Agent – @Home AppleCare Advisor Frontlines of Apple’s 1-800-My-Apple (Tier 1)- Troubleshooting iOS and Mac OSX technical issues
- Processed and sold orders
- Managed iCloud, iTunes, and Apple Store accounts
- Assisted callers in determining appropriate return, refund, or replacement options available to best suit customers
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BEST BUY, Rockford, IL (2011)
Seasonal Customer Service Representative- Helped customers find, research, and order products along with providing useful information
- Handled problem calls, responding appropriately according to given circumstances
- Applied company policy, remembering training received to protect company interests during holiday season
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AMAZON, Binghamton, NY (2010 – 2011)
Customer Care Professional- Continually trained for call handling strategies and customer service oriented skills
- Diagnosed delivery issues with resolution
- Following return, refund, replacement procedures detailing estimated tracking information
- Provided courtesy credits and/or accommodations according to company policy and given situations
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